updated 31.03.14

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treating
customers
fairly (TCF)

Business Combined
Offices & Surgeries
Hotel & Guest Houses
Wholesalers & Manufacturers
Shops & Restaurants
Care Homes
Residential Property
Commercial Property

TCF Policy

  • Treating our customers fairly is central to New India's Corporate Culture.
  • Our products and services are brought to you only through an insurance broker, who is your advisor.
  • We undertake to provide your advisor with clear information before, during and after point of sale to ensure that they are able to advise you appropriately, after taking into account your circumstances.
  • You may expect our products to perform as you have been led to expect, and to receive service to an equal standard.
  • We shall try to assist in every reasonable way should you need to effect a change to your policy cover.
  • If on any occasion our service falls below the standard you expect, please feel free to contact your insurance advisor or alternatively the manager of our Ipswich office.